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Payment Methods
For The United States Customers
1. Credit Card (Visa or Master Card)
    We only accept Visa or Master Card credit cards. NO International Credit Card and Gift cards please because International Credit Cards are not supporeted by our system and for Gift cards we need a valid billing address to associate with each order. Credit Card information must match billing information that it is associated with.
     
  2 PayPal
    We accept PayPal payments. If you chose this method, a PayPal icon will appear at the end of your order. Click on the icon to be re-directed to PayPal where you can confirm the payment. All PayPal payments must be confirmed within 48 hours of order.
     
  3. USPS Postal Money Order
   

* Please make all money orders payable to:

Anime Jungle

and mail to:

319 East 2nd Street #103
Los Angeles, California, 90012


* If you choose USPS Postal Money Order, please ship within 48 hours. When it gets sent, you will be required to call or e-mail us to notify that it's been sent. This way we know to anticipate your payment.

* If we do not receive any notifications 48 hours after your order is placed, we will have to cancel your order.

* Payments in cash are not accepted. If cash is sent, we are not responsible if it gets lost or stolen.

   
  For International Customers
  1. PayPal
  For any order with an International Shipping destination, PayPal is the only valid payment we accept. This includes any United States based customers, meaning that if you live in the United States but want to ship something out internationally, you must pay via PayPal.
     
    Note: International orders will not have an immediate shipping price. When the order is placed, you will be e-mailed shipping methods and cost in a timely manner.
 
Shipping Options
    For The United States Customers
    We use USPS Priority Shipping for all of our United States customers. Priority mail usually delivers packages in 2-3 business days. It also includes a tracking number so that you can locate your package. We will e-mail the tracking number that can be used at www.usps.com
    For International Customers
    International Customers will be e-mailed to chose one of the shipping methods from the following ptions:
     
  1. Express Mail International: Although this is the most expensive method, it is also the quickest. Usually delivers packages in 3-5 business days. Comes with a tracking number and insures up to $200 in merchandise.
     
  2. Priority Mail International: The most recommended for International Customers. Usually delivers in 6-10 business days and includes tracking number.
  3. First Class International with Registered Mail: This is for small packages 4 pounds or less. Shipping time varies per country, in some cases shipping has taken up to 3 weeks for delivery.
   

NOTE
- Shipping times below are based on USPS estimates. In some cases delivery can be delayed because of unforseen circumstances such as: bad weather, customs, high volume shipping, etc.
- If no shipping option is selected after 48 hours of notification, we will cancel the whole order. If any payment has been made, it will be refunded.

 
Cancellation Policy
  1. Customers can requested cancellation before item(s) are shipped out. If order is shipped out, the sale will become final. If you wish to cancel, contact us as soon as possible with your invoice number. All orders are shipped out within 24 hours of placement (Orders placed on Monday afternoon and Tuesdays are shipped on Wednesday)
  2.

We reserve the right to cancel any order, based on the following criteria:

- Credit Card Error: If customers order with credit card and it's declined or unauthorized because of incorrect billing information or such. We will notify customers of such errors via both phone and e-mail (NOTE: e-mails may end up in your Junk folder, please check). Customers will then have 48 hours to contact us to correct any information, if no contact is made by customers, order will be cancelled.

- Late Payment: If customers order with PayPal and no payment is confirmed within 48 hours of order, we will cancel the order. Any payment received will be refunded.

- Out of Stock Items: Since we sell the same item at the storefront, sometimes, we may not able to fullfill the amount placed on the order. We will notify the customers via phone and e-mail (NOTE: e-mails may end up in your Junk folder, please check) about the availability of the out of stock items. If we receive no response from customer after 48 hours of notification, we will cancel the whole order.

     
Return and Exchange Policy
1. All sales are FINAL.
2.

Only the followings are exceptions.
-Products are manufacturer defected or contain damage not mentioned in the product(s) description
-Incorrect items are sent.

3.

Should one of the exceptions happen, customer is required to contact us within 7 days of the item(s) delivery. An exchange or refund will then be made available. Please contact us before returning any item, proper instrutions on return delivery will be provided by Anime Jungle

NOTE: If we are not contacted within 7 days of item(s) delivery, sale will be final and non-returnable, non-refundable

  4. Any refunds or exchanges will be processed after we receive the item back from customer.
 
FAQ
  1. Can I cancel an order after it has been placed?
  You may cancel the order before the item(s) is shipped out. Please read the cancellation policy section for more detail.
     
  2. May I use another person's credit card?

  We are sorry, but No. All payments must be authorized by the card holder.
     
  3. When will my package arrive?

  Now here's a common question! Delivery times vary by location, but all domestic packages generally require 2-5 days to deliver.
International packages vary by country. All orders have tracking numbers that can be checked at USPS.com by customer.
     
  4. May I return an item?
  Please look at our Return, Exchange policy.
     
  5. I am thinking to buy T-Shirts but I am not sure which size I should buy. If it does not fit, can I exchange?
  If you need to know the exact size of shirts, skirts, or any kind of clothes, please ask us by phone or "contact us" form. We will be happy to assist you. However, after the order is shipped, it is not exchangeable, even if the shirt does not fit.
     
  6. I think my package is lost. What should I do?

  We are not responsible for lost packages. When we ship out your merchandise, we will send a shipping tracking number from USPS. You can track your package by using the number.
     
  7. How much is the shipping?
  That is a very common question. The shipping fee is determined by the weight of the item(s). The easiest way to see how much the shipping costs is put items you would like to order and process your order. You will see the shipping cost in the order form. You may cancel the process until you press the "ORDER" button.
     
  8. 
I do not live in the United States. Can I order from outside the U.S? I am ordering but no shipping fees are showing.


Yes, we ship out anywhere globally. But as you see, the shipping fee of any order from outside the U.S can not be auto-calculated on our site. Our shipping department will contact you about your order and shipping price.

     
9. Can the DVD you sell on the web store be played by any DVD players? 

No. Basically, we carry Region 1 DVDs or some Region 2 DVDs (NTSC). You have to have an appropriate DVD player or multiregional DVD players. If you do not see any region code in the description of DVDs in our web store, it means the region code of the DVD is Region 1. If it's still unclear, please contact us.
     
10. Do you take phone calls?
Sure. You can call us anytime. Please feel free to contact us Tel: 213-621-1661. Our business hour is Weekdays12pm to 8pm Closed on Tuesday) / Saturdays 11am to 9pm Sundays/holidays 11am to 7pm.
     
11. Can you send me a catalogue?
Sorry, but we do not print a hard-copy catalog because our inventory changes everyday. Please search our website for merchandise. 

     
  12. Can I order items from Osaka and pick them up in Jungle L.A?

    We're sorry, but no.
     
  13. I'm having trouble emailing Jungle/ I' m still waiting for Jungle's reply...
    If your e-mail to Jungle bounces or you have waited 48 hours or more for our reply, please contact us directly using our “Contact Form” in the contact us link. Tightened security on the internet may have cut down on viruses and spam, but legitimate email to and from our international customers is sometimes blocked, as well. 

 
 
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