Anime Jungle

Payment Methods

	1.	Credit Card (Visa or Master Card)
		* The billing address and the address into which the credit card is registered must be same

	2.	USPS Postal Money Order
		* Please make all money orders payable to: Special Collectors JUNGLE Corp. * When you send a money order, you will be required to show the tracking Number * When we can not confirm your payment within a week, your order will be canceled. * Payment in cash cannot be accepted. Refund is not made even if cash has been remitted. Moreover, the responsibility for theft or loss is not taken.

	3.	Pay Pal

NOTE		Orders from or To outside of US, we only accept payment only via PAYPAL

Ship method

All orders in the U.S are shipped out by USPS Priority Mail with Delivery Confirmation. Insured shipping is recommended.

Return, Exchange Policy

	1.		All sales are FINAL.

	2.		Only when there is some problem in merchandise, we exchange for the same items. Please inform us within one week from goods arrival. When it passes over one week, exchange is not available at all.

	3.		When the same goods cannot re-arrive, we accept an order of the merchandise that has same value or more. When you order an item that has more value than what you have ordered for exchange, you will be required to pay the difference of the prices.

Note

Since the ordered goods are sold also in the shop, they may become sold-out. In that case our staff will contact you. Please understand beforehand that some merchandise which was sold out cannot re-arrive.

FAQ

	1.		Can I cancel an order after it has been placed?
			Regular orders may be cancelled anytime up until we charge and ship.

	2.		May I use another person's credit card?
			We are sorry, but NO. First, if you are a minor, please have your credit card-holding guardian order for you. All purchases with credit cards must be made by the card holders. When we accept an order, we consider it as what was placed by adults with full responsibility.

	3.		When will my package arrive?
			Now here's a common question! Delivery times vary by location, but packages generally require 2-5 days to deliver.

	4.		May I return an item?
			Please look at our Return, Exchange policy.

	5.		I am thinking to buy T-Shirts but I am not sure which size I should buy. If it does not fit, can I exchange?
			First of all, if you need to know the exact size of shirts, skirts, or any kind of cloths, please simply ask us by phone or contact us form. We will be happy to assist you. After the order is shipped, it is not exchangeable.

	6.		I think my package is lost. What should I do?
			We are not responsible for lost packages. But when we ship out your merchandise, we will send a shipping confirmation with the confirmation number from USPS. You can track your package by using the number. We recomend insured shipping.

	7.		How much is the shipping?
			That is a very common question. The shipping fee is determined by the weight of the item(s). The easiest way to see how much the shipping costs is put items you would like to order and process your order. You will see the shipping cost in the order form. You may cancel the process until you press "ORDER" button.

	8.		Do you take phone calls?
			Sure. You can call us anytime. Please feel free to contact us Tel: 213-621-1661. Our business hour is Weekdays12pm to 8pm Closed on Tuesday) / Saturdays 11am to 9pm Sundays/holidays 11am to 7pm.

	9.		Can the DVD you sell on the web store be played by any DVD players?
			No. Basically, we carry Region 1 DVDs or some Region 2 DVDs (NTSC). You have to have an appropriate DVD player or multiregional DVD players. If you do not see any region code in the description of DVDs in our web store, which means the region code of the DVD is Region 1. Please make sure which region code the DVD belongs to. We carry Multiregional DVD players as well. Feel free to ask about it.

	10.		I do not live in the United States. Can I order from outside the U.S?
			Yes. But the order from outside the U.S can not be auto-calculated at this site. Please wait until our customer service contact you about your order and further process.

	11.		Can you send me a catalogue
			Sorry, but we do not print a hard-copy catalog because our inventory changes everyday. Please search our online catalogue.

	12.		Can I order items from Osaka and pick them up in Jungle L.A?
			We're sorry, but no.

	13.		I'm having trouble emailing Jungle/ I' m still waiting for Jungle's reply...
			If your e-mail to Jungle bounces or you have waited 48 hours or more for our reply, please contact us directly using our “Contact Form” in the contact us link. Tightened security on the internet may have cut down on viruses and spam, but legitimate email to and from our international customers is sometimes blocked, as well.

	14.		Can you ship to P.O Box address?
			Sorry, we do not ship to any P.O Box Address.